Support and Help Channels

  • 1 hour ticket response time
  • A 60 minutes Ticket Response Guarantee

  • Our crew of professionals will try their best to respond to your support enquiries within approximately 1 hour. If, however, the situation you have encountered calls for aid from our Administrators’ =Department,= we’ll send the ticket to the technician in charge and will submit a note to notify you.

  • Top quality support service
  • Qualified Tech Assistance Service

  • Our technical assistance crew is going to be online for you round the clock to to take care of all support demand tickets that you send. We offer client help and support for the applications that are pre–installed on your hosting server. These include our in–house made Control Panel, the preferred Operating System as well as the server management panel (based on the VPS type).

  • Intuitive help center
  • An Educational Help Section

  • A descriptive and consistently updated articles base is integrated into our in–house built Control Panel. It gives you quick tips about how to execute all of the general web site maintenance jobs. The Help area presents thorough how–to content articles and step by step video courses. You can gain access to the Help section by hitting the Help or Video buttons in the right part of each Control Panel section.