Customer Support Channels

  • 1 hour ticket response time
  • A 1–hour Response Guarantee

  • Offering high quality support in time is our high priority, so that we support each shared web hosting plans plan with a one hour ticket answer warranty. After you submit a ticket or drop an e–mail, our user customer assistance crew will try their best to supply the most acceptable solution to your problem and to provide you with guidance in due time.

  • Top quality support service
  • A Top–quality Support Service

  • Our help support service is delivered by a group of trained employees that are able to answer to your request as fast as possible. You could get hold of the tech support team staff by opening a help and support ticket from your Control Panel or by submitting us an email message. On working days, you can also contact us on the phone or make use of the live chat service.

  • Intuitive help center
  • An Intuitive Help Section

  • Our company has integrated a substantial knowledge base into the Control Panel so as to get important step by step information any time. Each area of the Control Panel possesses its own contextual support area offering a list of how–to content articles. We have also organized video clips to provide you with a more effective idea of just how to execute any given job.