A One–Hour Response Time Guarantee
Every single assistance request you send to us will be responded to within maximum 1 hour. If your support ticket or e–mail needs additional assistance from a sysadmin, we will timely forward it and leave a comment to let you know that your issue is being worked on. If you order our Optional Admin Services package, any of the server management tasks included there will be executed at a time that is convenient for you.
An Outstanding Support Service
- We will be at your disposal 24x7x365 to respond to any inquiries that you may have connected to our Control Panel or any of the applications that we have preinstalled for your convenience on the server. In case you also need help tackling server administration tasks, consider our Optional Admin Services package, which includes backup hard drive space, Operating System updates on a weekly basis, server monitoring and rebooting procedures, plus software installation and troubleshooting procedures.
An Intuitive Help Section
We have provided the Control Panel with a circumstantial knowledge base, which features extensive explanations of all its features and functions. Furthermore, we have shot in–depth video tutorials that will further disclose to you how to perform a particular action or troubleshoot a regularly experienced problem. The how–to articles and the tutorial videos are easily reachable from each section of the Control Panel via the Videos and Help buttons situated in the upper right corner.