You'll find plenty of shared web hosting providers on the market today, but most of them are resellers who have limited resources, especially when it comes to support. A good way to distinguish them is the option to contact the company by phone. The level of support that you can have via this way of communication will vary based on the supplier - some provide dedicated phone support, while others offer basic and customer support only because some matters are more time-consuming and it is faster and easier to be resolved via a trouble ticket, particularly when the situation has to be escalated. Nonetheless, it's good to find that you could always contact your hosting supplier since there're various small-scale problems that can be managed effortlessly and timely with a telephone call, not mentioning that you will be able to get additional info for the services even before you become a client.

Phone Support in Shared Web Hosting

As we have live phone support 14 hours per day, you will be able to contact us and speak with one of our customer support representatives to get more info about the shared web hosting plans that we offer and ensure that our servers match the system requirements for your websites prior to purchasing anything. For your benefit, we now have telephone numbers on three different continents and you can call the one nearer to you - in the U.S.A., Great Britain or Australia. If you're already a customer, you will be able to phone us about general and billing issues, and about some technical matters. In case the situation is strictly technical or it needs longer time to investigate, you'll have to employ our ticketing system, which will allow both you and our technical support team to track the information given by each side.

Phone Support in Semi-dedicated Servers

We provide live telephone support 14 hrs daily as a part of the support services for each semi-dedicated server plan that we provide. Considering the fact that some issues are more difficult and time-consuming, you will need to open a support ticket if you experience such an issue, but for all the general, billing or minor technical issues you can always call us and we will help you without delay so as to save you the time you'll have to spend on creating a ticket. Even if you do not have an account yet, you are able to find out if you can host your internet sites on our innovative cloud platform or you'll be able to get any other general info about our semi-dedicated solutions. We have local phone numbers in the United States of America, Great Britain and Australia along with a worldwide number, so you are able to call the one that is closer to where you live.