One-Hour Response Guarantee in Shared Web Hosting
Our guaranteed max reaction time for any trouble ticket that you open or any email that you send is only sixty minutes, even if you contact us during weekends and legal holidays. Whatever the nature of your enquiry or issue may be, we will lend you a helping hand instantaneously and will provide you with the necessary info to resolve any problem with your websites. The actual response time commonly doesn’t exceed fifteen-twenty minutes, which is the reason why you can forget about waiting for hours to get an issue fixed or even worse than that – waiting all day only to receive a response that more information is required whilst nothing’s resolved. We will offer you assistance in a timely fashion simply because we are aware of how costly time can be in the dynamic electronic world. The 60-minute response guarantee is valid for any billing or technical question that you may have concerning our shared web hosting plans.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server plan from our company, you can take full advantage of our amazingly fast support services. You will receive an answer to any support ticket posted from the hosting Control Panel or e-mail sent to our customer and tech support staff in no more than an hour. The response time is guaranteed and it applies regardless of the issue – billing or technical. It often takes significantly less time to examine and eliminate a problem. We will supply you with more info in case the solution entails something that needs to be done on your end. In case you touch base with us during official holidays or weekends, the response time will be exactly the same and due to the fact that our support staff is available around the clock, you will get prompt help for practically any general, billing or technical issue regardless of the hour.