A live chat is a real-time way of communication between a hosting provider's support team and its clients. It's an efficient method to get some information about the web hosting services or get some problem resolved because you're talking with a live agent. The benefits of using a live chat service instead of calling or opening a ticket are the lower possibility of errors when you exchange data such as usernames or domain names, the quicker response time since the communication is real-time as well as the fact that you do not have to stay on the chat constantly - you can do something else entirely while the representative investigates the issue in question. Also, you'll be able to connect with a live chat room from any kind of computer which is connected to the world wide web, avoiding the telephone costs that you'll need to pay if you are calling to a different country.

Live Chat Support in Shared Web Hosting

As a part of the support services that we offer for all our shared web hosting plans, you'll find live chat support which is online twenty-four seven, even on holidays. You are able to contact us regardless if you already have an account or not, since we can support you with almost anything, ranging from giving you common info on our services if you are not our customer yet and you are thinking about purchasing one of our plans, to assisting you with creating an email account in an e-mail client. Some problems are more technical and time-consuming, and you'll need to use the ticketing system which is incorporated into the Hepsia hosting Control Panel, but we can save you time and assist you in real time on the live chat for a number of things.

Live Chat Support in Semi-dedicated Servers

Thanks to the live chat support service that we supply with all our semi-dedicated plans, you will be able to find the replies for any questions you may have or have lots of problems dealt with right away. The chat service is online every day, so that you are able to contact an agent even on weekends and holidays. In case you're not sure which package would be better for your web sites or if our cutting-edge cloud hosting platform matches some system requirements, you can join our live chat before buying anything. If you're a current customer, you can receive more details about billing issues, account settings and a number of common technical issues you may have, for instance when you cannot set up an email account in a client on your computer. The live chat will save you time and effort no matter where you are or when you contact us.