There are a handful of ways in which you can touch base with the hosting company whose services you’re using, but the one that you will invariably find irrespective of which company you opt for is a support ticket system. This is the least complicated communication method for several reasons. In the event that no client service staff member is available at the moment and they’re all busy, a telephone call may not be replied to, but a ticket will invariably hit home. Also, you can copy and paste large pieces of information without worrying about typing errors, and in case a certain problem requires more time to be sorted out or a number of responses have to be exchanged, all the info will be in one place, so either party can always see the steps taken by the other one. The negative side of using tickets to get in touch with your web hosting company is that they are often separate from the hosting platform, which means that if you need to provide information or to follow directions, you will need to use at least 2 different admin dashboards and this number could rise if you want to administer a handful of domain names. Furthermore, many web hosting companies reply to tickets after hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time whilst waiting for a response.

Integrated Ticketing System in Shared Web Hosting

Our shared web hosting plans come with an integrated ticketing system, which is an essential part of our custom-developed Hepsia Control Panel. In contrast to other similar tools, Hepsia permits you to manage everything associated with the web hosting service itself in the exact same location – payments, files, e-mails, support tickets, etc., eliminating the need to go through different admin consoles. In case you have any pre-sales or technical questions or any problems, you can post a ticket with a couple of clicks of the mouse without the need to leave your Control Panel. In the meantime, you may pick a category and our system will present you with a variety of informative articles, which will supply you with more information and which may help you resolve any particular problem even before you post a ticket. We guarantee a ticket response time of maximum 60 minutes, even if it’s a weekend or a national holiday.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia Control Panel, which is included with all our semi-dedicated plans, was built with the notion that you should be able to manage everything connected with your semi-dedicated server account from one single place and the trouble tickets make no exception. Our ticketing system is integrated into the Hepsia Control Panel, so, in case you’ve got a query or face a challenge, you can touch base with our client support staff representatives instantly without having to go to a different admin interface. You can browse your web files or check different account settings whilst posting a new ticket or reading the answer to an old one. If you’ve got an immense number of tickets and you’d like to track down a given one, you can make use of the intelligent search functionality, which is available in the Help section. We guarantee that you will receive a reply within the hour irrespective of the nature of your inquiry or issue.