Integrated Ticketing System in Shared Web Hosting
Our shared web hosting plans come with an integrated ticketing system, which is an essential part of our custom-developed Hepsia Control Panel. In contrast to other similar tools, Hepsia permits you to manage everything associated with the web hosting service itself in the exact same location – payments, files, e-mails, support tickets, etc., eliminating the need to go through different admin consoles. In case you have any pre-sales or technical questions or any problems, you can post a ticket with a couple of clicks of the mouse without the need to leave your Control Panel. In the meantime, you may pick a category and our system will present you with a variety of informative articles, which will supply you with more information and which may help you resolve any particular problem even before you post a ticket. We guarantee a ticket response time of maximum 60 minutes, even if it’s a weekend or a national holiday.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia Control Panel, which is included with all our semi-dedicated plans, was built with the notion that you should be able to manage everything connected with your semi-dedicated server account from one single place and the trouble tickets make no exception. Our ticketing system is integrated into the Hepsia Control Panel, so, in case you’ve got a query or face a challenge, you can touch base with our client support staff representatives instantly without having to go to a different admin interface. You can browse your web files or check different account settings whilst posting a new ticket or reading the answer to an old one. If you’ve got an immense number of tickets and you’d like to track down a given one, you can make use of the intelligent search functionality, which is available in the Help section. We guarantee that you will receive a reply within the hour irrespective of the nature of your inquiry or issue.