The access to the customer and technical support that a shared web hosting company provides can tell you a lot about the services which they offer too. In case you're allowed to use just email messages and tickets, you have most probably discovered a reseller and not the web hosting supplier. When this is the case, you will probably have to wait for a few days in order to have a problem resolved as the reseller may not be checking their communication on a regular basis or they may have to get hold of the real hosting company for extra assistance. If the provider offers you various ways of communication with fast response time available at any time, they're most likely the top provider, not just a reseller. So you will get well-timed assistance and high quality support because they'll have immediate access to the servers where your account will be created. Regardless of the trouble - sales or technical, it is always much better to get hold of your hosting company directly using your favourite way of communication.

24/7 Customer Support in Shared Web Hosting

We provide you with 24/7 customer, billing and technical support for all of our shared web hosting plans. Even if you aren't our client yet and you have some questions, we can give you a hand without delay and provide the necessary information, so as to give you a choice to make the very best decision when you acquire your new website hosting account. We are available twenty-four seven, including weekends and holidays, and we provide you with various options for communication to get in touch with us - live chat, phone, e-mails and support tickets. For your convenience, we now have several telephone numbers all over the world, so that you'll be able to call the one that is closer to you. The max response time for the emails and your tickets is 1 hour. The actual response time is around 15-20 minutes, so you can forget all about waiting for several days to receive support for any kind of task or issue, regardless of its difficulty.

24/7 Customer Support in Semi-dedicated Servers

Whatever the semi-dedicated server that you choose, you can reap the benefits of our 24/7 tech support services even on official holidays. All of your sites will be available all the time and so will we. With plenty of contact options, you can choose the most convenient approach to get in touch with us and inquire about our services if you don't have an account yet, or get support in case you're already among our customers. You can give us a call, start a chat with a live agent, send an email or open a ticket from the Help section of the Hepsia hosting Control Panel. The previous two options come with 1-hour response time guarantee, although it rarely takes over 20 minutes to receive assistance whatever the complexity of the problem. Using our customer and tech support services, we will be there for you anytime you need us, not several days after that.

24/7 Customer Support in VPS Servers

If you acquire a VPS server through our company, you can use several different methods of communication to get in touch with our Customer and Tech Support Departments. For general, billing and pre-sales issues, we now have several local telephone numbers in the USA, the UK and Australia plus a live chat service. When you're a current customer and you require help with a technical issue that requires more time to investigate or resolve, you are able to open a support ticket from your billing account or you'll be able to send an e-mail message and we will take care of the issue and send you a reply within the hour. The reply time is guaranteed 24/7, including holidays and weekends, however for most problems it takes no more than half an hour to get assistance. Our support service covers your VPS as well as all the pre-installed software it includes, so in case you need help with third-party software, you can check the additional Managed Services upgrade that we supply.

24/7 Customer Support in Dedicated Servers

We know how important it is to receive timely support in general, let alone if you operate an entire server, so each and every dedicated server that we supply includes 24/7 support with one-hour answer time guarantee whatever the problem. The service is free of cost for all of the problems with your server or the software that was installed from our admins during the setup, therefore you can get in touch with us as many times as you wish, even during holidays. You can either open a support ticket from the billing section or you can send an email, and the actual response time for both rarely surpasses 30 minutes because we have administrators available 24x7x365. In case you want general information about our servers or you've got some billing question/issue, you can also call one of the local telephone numbers we have on 3 continents or you may employ our live chat service and consult with an agent online. For third-party software assistance, we offer a Managed Services upgrade, which you're able to add to your server plan through your billing Control Panel.